Refund & Cancellation Policy

Paid reading unlocks are digital content delivered immediately (or promptly) after successful payment.

• Once the AI report has been generated or unlock access has been granted, the purchase is generally non-refundable, except where required by law or as stated below.
• If a system error causes a duplicate charge, or payment succeeds but the report / unlock is not delivered, email [email protected] with your order id. After verification we will restore access or refund as appropriate.
• Change of mind, dissatisfaction with subjective AI wording, or choosing the “wrong” question are not normally valid refund reasons after delivery.

If you are a consumer in the UK or EEA, you may have a 14-day cooling-off right for distance contracts. For digital content, that right is typically lost once delivery begins with your prior express consent and acknowledgment that you lose the right to cancel. By completing checkout for an immediate unlock, you request immediate performance and acknowledge that you lose any applicable cooling-off right once delivery starts, to the extent permitted by law.

• Cancel anytime via your account or by emailing [email protected] before the next renewal charge.
• Cancellation stops future renewals; the current paid period usually remains usable until it ends.
• We do not generally prorate or refund unused days of an already-billed period, except where required by law or if we permanently discontinue the membership without a reasonable substitute.
• If we charge you after a valid cancellation that we received in time, contact us for a refund of that mistaken renewal.

Email [email protected] with: order id or checkout reference, approximate payment time, and a short description of the issue. We aim to reply within a few business days.

Please contact us before filing a chargeback so we can fix delivery issues quickly. Unfounded chargebacks may lead to account restrictions.