Delete your Lenormand Live account and data

Follow these steps:

• Send an email to [email protected] from the same email address registered on your Lenormand Live account.
• Use the subject line: Request account deletion – Lenormand Live.
• In the message body, state that you want your account and related personal data deleted, and include your account email.
• We aim to confirm and complete the request within 30 days of receiving a verifiable request.

When we process a verified deletion request, we delete or anonymize:

• Your account profile (email, name, login credentials / linked Google id, referral codes tied to the account)
• Saved reading history linked to your account
• Membership / entitlement records for your account
• Session and authentication tokens for your account

Some records may be kept where required by law or for legitimate business needs:

• Order and payment records (amount, status, order ids): typically up to about 7 years for accounting, tax, chargebacks, and fraud prevention
• Minimal security / abuse logs: for a reasonable period needed to protect the service
• Emails you sent to support: for a reasonable period after the ticket closes

Payment card details are handled by Google Play, Stripe, or Alipay; we do not store full card numbers.

You can delete individual saved readings from your Account → Readings page while keeping your account. For other partial deletion requests (for example, specific personal fields), email [email protected] with details.